Dywan Mason Grid

This procedure is designed to deal with the following situations:

Received goods that were damaged in transit

Received goods, found to be faulty when unpacked

Received goods, found to be at variance with what was ordered

In these cases, you need to notify returns@asiatic.co.uk within 7 days of receiving your delivery, and formally request Asiatic to arrange a return.

We will require a photograph to demonstrate the damage in transit or the fault on the rug so that the claim can be processed and assessed.

In accordance with our Terms & Conditions of Sale, Asiatic reserves the right to offer replacement, allowance, or full refund of the purchase price.

Please Note:

All goods must be returned in original or appropriate packaging, failing which no credit will be issued. Further packaging can be obtained from Asiatic upon reasonable request.

If upon Asiatic receiving the returned goods, they are found not to be faulty or damaged, Asiatic with have the option to either not issue a credit for the invoiced rug together with any associated carriage charge originally invoiced, or to charge a £30 / €35 restocking fee per rug.

We reserve the right to refuse a request to return items if no supporting evidence can be provided.

If a package has arrived in damaged packaging, wherever practicable it should be noted and signed for onthe carriers consignment note, Asiatic reserves the right to refuse a full credit for the damaged rug if this procedure is not followed.